Last updated: 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Zacafu and the franchise consulting services booked or purchased through it. By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.
This website is operated by Zacafu, providing franchise consulting services from the United Kingdom. Our registered contact details are:
Any correspondence relating to these Terms, our services, or your personal data should be directed to the contact details above.
Services offered through this website are requested by submitting an enquiry or booking form, or by contacting us directly by email or telephone. Submission of a request constitutes an offer by you to engage our services, which we may accept, decline, or request further information about before acceptance.
A contract between you and Zacafu for the provision of franchise consulting services comes into existence only when we send you written confirmation, typically by email, setting out the scope of the engagement, applicable fees, and estimated timescales. No consulting services will commence until such confirmation has been issued.
All prices quoted for our consulting services are stated in pounds sterling (GBP) and, unless otherwise indicated, are exclusive of VAT where applicable. VAT will be added at the prevailing rate where required by law.
Payment terms will be specified in your service confirmation or engagement letter and may include upfront deposits, milestone payments, or payment upon completion. Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice.
The scope of services included in any engagement will be clearly set out in the confirmation sent to you. Any additional work, meetings, or deliverables not specified in that confirmation may be subject to additional fees, which will be agreed with you in advance.
If you are a consumer, you have the right to cancel a service contract within 14 days of the contract being formed, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, please contact us at [email protected] before the 14-day period expires.
Please note that if you request that consulting work begin during the 14-day cancellation period, you may be liable to pay for services already provided up to the point of cancellation. Business clients engaging our services in a commercial capacity do not benefit from this statutory cancellation right, and cancellation terms will instead be governed by the agreed engagement letter.
We aim to provide a high standard of service at all times. If you are dissatisfied with any aspect of our consulting services, please contact us at [email protected] with details of your complaint. We will acknowledge your complaint promptly and aim to resolve it fairly and within a reasonable timeframe.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to the above, Zacafu shall not be liable for any indirect, special, or consequential loss, including loss of profits, loss of business opportunity, or loss of anticipated savings, arising from the use of this website or the provision of our consulting services. Our total liability arising out of or in connection with any engagement shall not exceed the total fees paid by you for the services giving rise to the claim.
Franchise consulting advice is provided based on the information available at the time of engagement. We do not guarantee specific business outcomes, and clients remain responsible for their own commercial decisions.
This website uses a single cookie, "consent_state", which stores your cookie consent preference for a period of one year. This website does not use any analytics, tracking, or session cookies. Advertising measurement tools operate only after you have given consent, and only on the booking confirmation page.
These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Should you have concerns regarding our handling of your personal data that we cannot resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this website with a revised "last updated" date.
For any questions about these Terms, or to exercise any of your rights described above, please contact us at: